How Charmius Protects Your Privacy

Our Approach to Data Protection

At Charmius Online Casino we collect the personal information needed to open and verify an account, process deposits and withdrawals, and provide support. This includes identity details used during our verification process, which is required before withdrawals can be completed. We also process contact details so our team can reach you through live chat or by email at support@mail.charmius.app.

Why We Collect This Information

We use the data we hold to confirm that a player meets our minimum age requirement of 18, to run the checks that normally precede a withdrawal being processed within 5 working days, and to administer the responsible gambling tools we offer, including deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion. Payment information is also used to route transactions through the methods available on our payments page.

We retain account and verification records for as long as is necessary to meet the obligations set out in our terms. Players who want to understand how their information connects to our wider offer can review the full picture on our overview page.

Your Rights Over Your Information

As a player with us, you hold a set of rights over the personal data we hold on your account. These rights are built around transparency, control and the responsible gambling tools we make available.

• Access: you can request a copy of the personal information we hold about your account.
• Correction: you can ask us to update contact or identity details that are no longer accurate.
• Account controls: you can set deposit limits, loss limits, session reminders, a cooling-off period or a self-exclusion directly through your account.
• Support contact: you can reach our team through live chat or by email at support@mail.charmius.app, available 24/7, to ask about the data we hold.
• Verification: you can ask what documents are required for the identity checks carried out before a withdrawal is completed.

These controls sit alongside the tools described on our account access page, where password recovery and sign-in details are explained.

How We Handle Your Data in Practice

Every deposit, withdrawal and verification step on our platform is tied to the personal information you provide when you register. Because our licence sits with the Tobique Gaming Commission, we follow the data-handling obligations set out in our published terms, and our checks are designed to confirm age and identity before funds are released, rather than to collect information beyond what is needed.

Our support channels, live chat and email, are available 24/7 and are the direct route for any question about how your data is used, whether that concerns a pending withdrawal, a payment method, or a responsible gambling setting on your account. We do not use personal data for purposes outside account administration, verification and the responsible gambling tools we provide.

Players who want to see how data handling fits alongside our game selection and mobile experience can also read how we organise the casino section and how our site works through the mobile app experience, since both touch the same account and verification details.