Reaching Charmius Support Any Time

How to Contact Online Casino Charmius

We answer questions about Online Casino Charmius through two channels: live chat and email, both staffed 24/7. Whichever route a player chooses, the support team covers the same ground — account access, verification, deposits and withdrawals.

Because both channels run around the clock, there is no window where players are left without a way to reach us.

Which Channel to Use and When

Live chat is the fastest way to reach us when a question needs an answer right away — for example if a sign-in attempt fails or a deposit has not registered. Because it is available 24/7, players in any time zone can open a conversation without waiting for office hours.

When Email Is the Better Option

Email through support@mail.charmius.app suits requests that involve documents or more detail, such as the identity checks required before a withdrawal is processed. Our terms require verification before funds are paid out, so having a written record by email can make that process easier to track.

We operate under the Tobique Gaming Commission, and our support team can confirm account-specific details such as deposit and withdrawal status once a player's identity has been verified. For a full picture of how deposits and payouts work alongside support, the payments page sets out the accepted methods and processing times.

What Our Support Team Can Help With

Whether contacted by live chat or email, our support team at Charmius can assist with a defined set of account matters:

• Account access issues, including password recovery for the sign-in page
• Questions about the AUD10 minimum deposit and accepted payment methods
• Verification requirements that must be completed before a withdrawal is released
• Withdrawal status, given that payouts are normally processed within 5 working days after checks
• General guidance on playing through the mobile browser, covered in more detail on the mobile app page

For players who want the full set of terms around deposits and payouts before reaching out, the payout times overview lists processing expectations by method.